_edited-min.jpg)
PRIVACY POLICY
At Medicine Hat Sign Works, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
This includes information you voluntarily provide to us, such as your name, email address, phone number, and other contact details when you submit a form, make an inquiry, or engage our services.
Artwork and Project Information
As part of delivering our services, we create custom artwork and project materials for our clients. We may retain copies of this work and use non-personal elements (such as design concepts, imagery, and completed projects) in our marketing and promotional materials, including digital and print platforms.
We do not disclose personal or sensitive client information without consent. By engaging our services, you acknowledge and agree that we may use project-related work for portfolio and promotional purposes in a professional and respectful manner.
Usage Data
We may collect technical and usage information about your interaction with our website, including IP address, browser type, pages visited, time spent on the site, and other analytical data. This information is used to improve website performance and user experience.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and analyze website traffic. For additional details, please refer to our Cookie Policy.
2. How We Use Your Information
We use collected information for the following purposes:
-
To provide, operate, and improve our services
-
To process transactions and respond to inquiries
-
To personalize user experience
-
To send updates, newsletters, or marketing communications (where consent has been provided)
-
To analyze website usage and improve functionality
3. Consent
By providing personal information to us, you consent to its collection, use, and disclosure in accordance with this Privacy Policy.
You may withdraw your consent at any time by contacting us directly; however, this may limit our ability to provide certain services.
4. Sharing of Information
We do not sell, trade, or rent personal information to third parties.
We may share personal information only in the following circumstances:
-
With trusted third-party service providers who assist in operating our website, processing payments, or delivering services (e.g., payment processors, email service providers)
-
When required by law, regulation, or legal process
-
To protect the rights, property, or safety of Medicine Hat Sign Works, our clients, or others
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse.
While we take appropriate measures to secure your information, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Under applicable privacy legislation, including PIPEDA and Alberta privacy laws, you have the following rights:
Access and Correction
You may request access to the personal information we hold about you and request corrections if necessary.
Withdrawal of Consent
You may withdraw your consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
Marketing Communications
You may opt out of receiving promotional emails by following the unsubscribe instructions included in our communications or by contacting us directly.
Cookies
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of these external sites and encourage you to review their privacy statements independently.
8. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
We encourage you to review this policy periodically to remain informed about how we protect your information.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our handling of your personal information, please contact us at: